To start off with when we arrived in our room. The place looked so nice from the internet and the recommendations from other guests. My wife and I stayed at this place for four days, mon through Thursday. I would never return and cannot recommend it when there are so many other choices. I don’t get much time off so the experience was quite disappointing overall and definitely not relaxing. The food is standard cafeteria fare but the wait staff in the evening were great. The rooms lack a fridge, microwave or coffee maker and the hallway carpet is desperately in need of replacing or at least a cleaning. Our TV wasn’t working and the two gentlemen who came to fix it were lovely. I asked to speak to the manager about it but she couldn’t be bothered and told the surly desk clerk to tell me it was from “corporate” which is a lame excuse and bad customer service. We found it so unbearable we stayed in our room and went elsewhere for gambling and entertainment. Certainly they were not playing to their patrons. Most of the people there were very aged so I’m surprised at their choice of music. The worst part for us was the horrible music that was loud and unrelenting. We left and there were four cafe employees standing outside the restaurant talking.

After 10 minutes we still had not seen a wait person and did not even have a glass of water or coffee. We went into the cafe and were one of three tables with customers. Smallest bathroom I’ve ever seen and the towels were small and rough.both of them. The room furniture was stained and in poor condition.

Immediately upon walking in I was struck by the overwhelming smell of stale cigarettes smoke. We chose this hotel based on proximity to my father’s house.

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